FREE FIVE STAR REP COMMERCIAL INTAKE FORM AND DIY LISTINGS CORRECTION TRAINING

HOWEVER...... The reason for this form is that the more information that can supply, the better your listings and so we do encourage you to submit this form. Also, please note that this form serves as a great reference tool for you to better understand the various directory listings. We have even supplied you with a helpful DIY (Do It Yourself ) version for those that decided not to choose our DFY (Done For You) service. Nothing on this form is *required to submit the form and you will also have the option to save and continue later if you cannot complete the form in one sitting.

Please Note: While we will do everything that we can to take care of this process on your behalf, there will be times when your help will be required. Details will be explained on each type of listing. Immediate action on your part, when required , will help to speed up the process of fixing your listings. Delays in your actions will result in longer processing times. ***IMPORTANT: Google and Bing require post card verification. Yahoo and Yelp require phone verification. Typically you/we will receive a code via postcard &/or phone and you will need you to let us know what that code is so that we can go ahead and update your listing. POST CARD VERIFICATION PROCESS: Google and Bing will send you a post card to the address you specify and it will contain a code that we need to enter to complete the verification. We will just need you to inform us when you receive it. We usually have our clients take a picture of the verification code with their smartphone and send it to us at 805.284.3120 PHONE VERIFICATION PROCESS: We will initiate an automated call or text from inside your account. Then, we will will need you to send us the code that you receive. We will enter the code on our end and the verification will be completed. It will take only a minute or two per verification.

Please note that we have included both a DFY (Done For You) and a DIY (Do It Yourself) explanation. The DFY is for those who opted to pay the service fee for us to fix the listings for them and the DIY is for those who are choosing to fix the listings on their own and we wanted to give you some guidance. Those that have chosen the DFY service do not need to do anything unless it is required by the directory listing companies. The following information below is mainly for your reference only.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the Google account associated with the business. If you do not have such access, you can attempt to claim the account by searching for your business name and city in Google, then clicking on "Is this yoru business" on the Google My Business account and follow the instructions. If that does not show up, you will need to contact Google support via twitter @GoogleMyBiz and ask them to help you gain access to the account. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): You must first gain access to your Google My Business account if you do not yet have access. This will require either a phone or postcard verification. Once you have access to the account you can go in and make the required updates within the account. Whenever you update the address, there is a high chance that this will trigger a postcard verification to the new address. Once this is completed, your updates will take effect. DFY (DONE FOR YOU): Once you have access to the account, send access to us (we will provide you with easy to follow instructions to grant us admin access to your account if you do not wish to send us your Google logins). We can then make the required updates within the account. If this triggers a postcard verification to the new address, we will let you know it is on the way. Once we receive the code contained in the postcard, from you, your updates will take effect. BENEFITS: Google is the #1 most used search engine in the world – By a large margin. It is extremely important to have your business details accurate in Google since millions of people rely on this information to find your business. This is the #1 most important place to have your business information accurate for SEO. It is equally important that the business information match exactly to that of your website and other directories.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the Bing account associated with the business. If you do not have such access, you will need to contact Bing support and request such access. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to the Bing Places account associated with your business. Click on the business you wish to edit. Make the required updates and click update. There may be a postcard verification required. In this case, you will need to enter a code contained in the postcard once you receive it in order for your updates to go live. DFY (DONE FOR YOU): Send us login details to your Bing account associated with your business. We will make the required updates. If there is any sort of postcard or phone verification required, we will notify you and arrange it. BENEFITS: Bing is a popular search engine. It is important to have your business information listed accurately here since many people rely on Bing to find businesses. It is also important that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: IIn order to update this account, you/we will need to be able to login to the Yahoo account associated with the business. If you do not have such access, you will need to concact Yahoo support and request such access. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to the Yahoo account associated with your business. Navigate to Yahoo Local. Click on the business you wish to edit. Make the required updates and click update. There may be a postcard verification required. In this case, you will need to enter a code contained in the postcard once you receive it in order for your updates to go live. DFY (DONE FOR YOU): Send us login details to the Yahoo account associated with your business. We will make the required updates. If there is any sort of postcard or phone verification required, we will notify you and arrange it. BENEFITS: Yahoo is a popular search engine. It is important to have your business information listed accurately here since many people rely on Yahoo to find businesses. It is also important that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the Yelp account associated with the business. If you do not have such access, you will need to contact support and request such access. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to the Yelp account associated with your business. Click on the business you wish to edit. Make the required updates and click update. There may be a phone verification required. In this case, you will need to enter a code contained in the text or automated phone call in order for your updates to go live. DFY (DONE FOR YOU): Send us login details to the Yelp account associated with your business. We will make the required updates. There may be a phone verification required, we will notify you and arrange it. BENEFITS: Yelp is an extremely popular business directory and review platform. Information listed here is trusted by millions of people. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the Facebook account associated with the business. If you do not have such access, you will need to concact support and request such access. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to the Facebook account associated with your business. Choose your business from “Your Pages” found when you click on the top right corner drop down menu. Click on the “Settings” button to update your business information. DFY (DONE FOR YOU): Provide us with logins to the Facebook account associated with your business. We will make the updates on your behalf. If you do not wish to give us your logins, we can send you a document with instructions to provide us with admin access to your business page. BENEFITS: Facebook is the #1 social media platform today. It is important the your business information be accurately displayed here so that people can find you. It is also important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behalf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behalf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you /we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: $8.25/month or $99/year DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to your account and choose your business. Make the required edits. Click update. DFY (DONE FOR YOU): Provide us with logins to your account and we will make the appropriate changes on your behalf. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: $19.92 mo. DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, you will need to concact support and request such access. LOGINS REQUIRED (?): Must Have Account Logins OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Login to your account and choose your business. Make the required edits. Click update. DFY (DONE FOR YOU): Provide us with logins to your account and we will make the appropriate changes on your behalf. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: Free DETAILS FOR UPDATES: In order to update this account, you/we will need to be able to login to the account associated with the business. If you do not have such access, we can request the update from support on your behelf. This option will take longer. LOGINS REQUIRED (?): Logins Not Required, But Recommended OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): Option 1 (Have Logins): Login to your account and choose your business. Make the required edits. Click update. Option 2 (No Logins): Contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Follow up with them each month until the updates are made. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. DFY (DONE FOR YOU): Option 1 (Have Logins): Provide us with logins to your account and we will make the appropriate changes on your behalf. Option 2 (No Logins): We will contact support and request an update to your business information. This option takes longer since they have to verify the information using their own means. They will usually check your website and Google, Bing, and/or Yahoo to verify that the information is accurate. Monthly follow ups are usually required. They tend not to take action right away because they receive a lot of false update requests. BENEFITS: This is a popular business directory trusted by many for accurate business information. It is important to have your business information listed accurately here and that it match what you have on your website and in Google My Business for local SEO.

COST: This directory is no longer available. DETAILS FOR UPDATES: Ilocal is no longer around. Some listings may still be showing up in Google, but they will all be removed over time. There is no way to access the account to remove or change any data since the website has been decommissioned. LOGINS REQUIRED (?): N/A OPTIONS TO FIX YOUR CITATIONS/LISTINGS: DIY (DO IT YOURSELF): N/A DFY (DONE FOR YOU): N/A BENEFITS: N/A